Shipping policy
Shipping Policy
How much does shipping cost?
We offer free standard shipping on all orders, including tracking and package protection for your peace of mind.
How long does shipping take?
Processing Time:
Orders are typically processed within 24–72 business hours. Once your order is confirmed and packed, it will be handed off to our logistics partner.
Estimated Delivery Times:
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US, Canada, UK, EU: 5–12 business days
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Rest of World: 7–15 business days
Please note that these timeframes are estimates and may vary slightly depending on your location and local customs procedures.
Where can I find my tracking number?
Once your order has shipped, you’ll receive a confirmation email with tracking details. If you haven’t received your tracking number within 5 business days of placing your order, feel free to reach out to us at info@ooloe.com — we’re happy to help.
Delays & External Factors
While we aim to ship as quickly as possible, delays may occur due to customs, global events, weather, or carrier issues. If your order is taking longer than expected, please don’t hesitate to contact us and we’ll work with our fulfillment partners to get updates for you.
Lost or Stolen Packages
We provide shipping insurance on all orders. If your package is lost in transit or arrives damaged, reach out to us and we’ll assist with a resolution, subject to carrier confirmation.